"I am a results-driven sales and operations manager with over 15 years of experience in managing high-performance cross-functional teams across luxury, marketing, retail, fitness, and hospitality industries. I have consistently exceeded sales targets at every organization, optimized operations, and driven business growth through exceptional client experiences. Highly skilled in P&L Management, Sales Strategies, Data Analysis, Planning & Forecasting, and fostering a culture of excellence in future leaders."
SENIOR SALES & OPERATIONS MANAGER |
REVENUE OPERATIONS EXPERT |
LUXURY & FITNESS GENERAL MANAGER
Phone:
1.917.405.2424
Email:
Location:
New York, NY
Years of Experience:
15+ Years
ECCO NY FLAGSHIP
Flagship Manager (Sales & Operations)
I lead recruitment efforts and developed the flagship team to support high revenue targets. I also work directly with the VP of Products and President of US Retail. I built a $1.25 million business within the first year with a # 1 ranking in YTD Sales, Contribution and Avg. Basket for 2024.
EQUINOX
Senior General Manager (Sales & Operations)
Co-launched the new flagship location at Hudson Yards, and managed a high-end customer experience with the Equinox Hotel. Managed and mentored the sales team, managers, services team and account executives with budgets exceeding $40 million. Accounts include Blackrock, Blackstone, Amazon, NYU, and Kirkland & Ellis to name a few.
As a cross-functional manager, I achieved an average of 107% to all sales targets, led the region in 2022, and was nominated for Club of the Year in 2021 and 2022.
NEW YORK SPORTS CLUB
General Manager (Sales & Operations)
As the General Manager I achieved a 17% increase in personal training sales by creating custom marketing, enhancing private events and client engagement. My leadership over the sales team resulted in exceeding monthly financial targets by an average of 105%.
General Manager / Print & Marketing Manager
STAPLES
I was ranked the # 1 Manager for 3 consecutive years from 2013 - 2016 and helped revamp the entire Copy & Print model to Print and Marketing. My contributions and ideas led to the creation of a digital software for easier order intake and managed Account Executive team to land top-spend accounts like LVMH, NYU, Dept. of Ed, Brooks Brothers, and Fan Duel.
I was promoted 3 times, held a Regional Liaison Manager/Field Trainer title, and oversaw 30 locations in NY/NJ to develop them into million dollar businesses. My contributions led to $2.5 million in Print/Marketing sales (company milestone), 26 million dollar locations (company milestone), and a margin of 70+% (company milestone).
FEDEX OFFICE
Assistant General Manager
I led as District Captain, achieving 3rd place company-wide in Promotional Sales and achieved 21.3% sales growth, surpassing goals consistently. We maintained average performance of 116.2% to plan, surpassing pre-2009 MTD average.Through my operations overhaul, I reduced supply ordering/sale ratio from 12% to 9.5% monthly. I also received multiple Beacon Awards for Outstanding Sales performance (2009, 2010, 2011).
Assistant Store Manager
PAPYRUS
Received a Rookie of the Year award for Outstanding Sales, achieving over $180,000 in custom printing sales. I also averaged 342 membership sales per year; highest in-store, and received "Best In-Store Employee" award in 2007 for exceptional performances. Personally designed Randy Fenoli's business stationery from "Say Yes to the Dress".
Darren was also a professional YouTube content creator, amassing over 2 million views with a trending front page video for over 5 consecutive months in 2022.
ST. JOHN'S UNIVERSITY
Bachelor's of Science
Computer Science Major
Networking and Telecommunications Minor
High School Diploma
XAVIER HIGH SCHOOL
Member of Varsity Football Team
Member of JV Basketball Team
Member of the Math Club
Member of the Chess Club
Member of the Pan African Student Coalition
Resident Treasurer for SJU Dorms
Supervisor in the Event Management Team
In order to stay up to date in every industry I'm an expert in, I am a member with the following organizations.
National Retail Federation
The National Retail Federation has represented retail for over a century.
Society for Human Resource Management
SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together.
NY Tech Alliance
The NY Tech Alliance supports the technology community with the goal of creating the most diverse, equitable and accessible tech ecosystem in the world.
Sales Management - Expert
Operations Management - Expert
KPI & Data Analysis - Expert
Account Management - Expert
AI Prompt Optimization - Advanced
P & L Management - Expert
Salesforce CRM - Advanced
Sales Strategy - Expert
Excel, Word, Powerpoint - Expert
Forecasting & Budgeting - Expert
I specialize in leading high-performing sales executives focusing on product/service knowledge, relationship building, identifying value propositions, time management, effective and timely communication, and empathy driven emotional selling.
I excel in optimizing processes and managing KPIs, budgets, and Profit/Loss statements to best identify opportunities to increase revenue, decrease excess spend, and focal points for staff efficiency.
Awarded Rookie of the Year 2006
Beacon Award of Excellence 2009 - 2011
Ranked #1 Manager in Sales 2013 - 2016
Corporate Club of Year Nominee 2021
Urban Club of the Year Nominee 2022
SALES & OPERATIONS LEADERSHIP
People first.
Performance always.
I build high-performing teams, create exceptional client experiences, and turn ambitious goals into measurable growth.
01 / THE EVIDENCE
Individual results matter.
Building a team that wins matters just as much.
Tap a number to see the story.
02 / EXPERIENCE IN MOTION
A career built on understanding people,
taking ownership, and raising the standard.
Career milestones · the path represents chronology, not a revenue scale.
Senior Professional Travel Consultant
Turn consultative discovery into exceptional client outcomes and consistent revenue performance.
Papyrus · 2006–2009
Assistant Store Manager. Rookie of the Year in 2006; recognized for outstanding early-career sales.
FedEx Office · 2009–2012
Assistant General Manager. District Captain with multiple Beacon Awards for sales performance.
03 / GROWTH, MADE TANGIBLE
At ECCO’s New York flagship, I paired team execution with a custom CRM process to grow sales and bring clients back.
18% year-over-year sales growth through clienteling, team execution, and customer experience.
Baseline = 100. Relative change from reported results;
not monthly revenue or a forecast.
04 / HOW I LEAD
Commercial discipline.
Creative thinking. Human connection.
Understand what matters to the client. Connect the right solution to a real need, and build trust that outlasts the sale.
Turn insight into clear processes, useful CRM tools, and operating rhythms that make great performance repeatable.
Coach with clarity, develop future leaders, and make accountability practical across teams, locations, and functions.
St. John’s University · BSc, 2006
Computer Science & Telecommunications
Salesforce, Power BI, Adobe Creative Suite, and applied AI workflows. Tools to understand the business, improve execution, and communicate ideas clearly.
English · Fluent / Spanish · Conversational
05 / THE NEXT CHAPTER